1. Call the insurance companies Claim Center wherever you are in Thailand place.
    
2. Claim Registration

a)     Give the operator your name, the name of the insured and/or the name of the driver if different to the insured, the make of your car involved in the accident, the model, registration number, the colour of your vehicle and your motor vehicle policy number. Finally and most importantly, tell the operator your telephone or mobile phone number so they can contact you again if necessary.

b)      Specify the accident location as clearly as possible, giving the name of the road if you know it and/or any easily recognizable landmarks near the scene of the accident.

c)      Turn on your emergency lights for your own safety, especially at night! 

3. If you believe that you are not at fault.

a)     Note down the license plate number, the name and address of the third party you consider at fault and also the name and address of any witnesses available.

b)     If there is any third party damage or injury, the insurance company will send a Surveyor to meet you at the site of the accident and if necessary, to accompany you to any police station you are instructed to go to.

c)      Do not move your vehicle unless instructed to do so by a policeman.  

4. If you believe you are at fault for the accident.

a)     If requested by the third party or a policeman, give your name and address.

b)     Do not sign any document or paper requested by the other party until approval has been given by your insurance company’s surveyor and/or Insurance staff.

c)      If you accept responsibility for the accident, you may move your vehicle so that it does not obstruct traffic flow.                                                                                                                                

5. No clear or apparent fault.
   If it is not immediately apparent who is to blame, do not move your vehicle until its direction and position in the road have been duly marked and you are instructed to move your vehicle by a policeman.
    
6. In case of injury and/or death.
   Organize for any injured persons to be taken to the nearest hospital as soon as possible. Do not enter in to any agreement or sign any documents before meeting with the insurance company’s surveyor or officer. In case you are subject to any legal proceeding, the insurance company will provide a lawyer to represent and advise you during negotiation and litigation.
    
7. If the insured vehicle is hit and third party runs away.
   You must notify the nearest police station of the circumstances of the accident and if known, the license plate letters and numbers of the third party at fault.
    
8. If your insured vehicle is detained by the police.
   If your vehicle is detained by the police, you should ask the police to check and note down all the items of value inside the vehicle and such items should be entered as evidence in the police blotter or daily report.
    
9. If your insured vehicle is stolen.

a)      Please promptly report the theft to the local city police station and the Motor and Motorcycle Robbery Prevention and Suppression Center, at tel. 0-2354-6182, and immediately call you insurance company

b)     Provide the police with all necessary information including the license plated number, chassis number, color, location vehicle was stolen and the dated of the theft.

c)      If you have any other information that you feel is important, please inform the insurance company. The information will be kept confidential.  

10. To repair the insured vehicle.

a)     The insurance company will arrange the repair of your vehicle to its normal condition at one of their contracted garages. If you require or prefer repairs at a garage other than a contracted garage, inform the insurance company’s officer.

b)     The insurance company will change the accessories if it is apparent that the damaged accessories cannot be repaired.

c)      Before sending a vehicle to a garage, please check the property in it and provide a property list for the garage and retain a copy for your own records.

d)     When repairs are completed please be sure to check the vehicle thoroughly before signing for receipt of the work. You should not check the vehicle in a dark place. If the repairs are not satisfactory of you are displeased with the service, please inform the company immediately.

e)     You retain the right to check the repair and modification list from a contract garage at any time. If the repairs by the contracted garage are delayed for any reason, please inform the insurance company as soon as you can.

f)      In case, of repairs carried out in a contracted garage, if you are liable for any deductible under your policy terms, the company will let the garage collect the preliminary deductible from you.

Information courtesy of AA Insurance Brokers